Question 1

What do I need to create an account at Pojok?

Accepted Answer

To open an account at Pojok, you'll need a valid email address or mobile number, your full name, and date of birth. You must be at least 18 years old. Registration is completely free and takes just a few minutes. click here Sign up in just a few easy steps.

Question 2

Can one person open multiple pojok accounts?

Accepted Answer

No. Under pojok's rules, each person may only hold one account. If multiple accounts are detected, all of them may be suspended and any balances may be forfeited. For full details on our terms and conditions, View Here।

Question 3

Why is account verification (KYC) required?

Accepted Answer

Account verification (KYC) is in place to protect you — it confirms that you are the rightful account owner and prevents anyone else from using your account. KYC completion is mandatory before making a withdrawal. You can verify easily by submitting a photo of your National ID or passport.

Question 4

How do I reset my password if I've forgotten it?

Accepted Answer

on the Login Page and click the "Forgot your password?" link. Enter your registered email address or mobile number. A reset link or OTP will be sent to you. Use it to set a new password. Be sure to check your spam folder as well.

Question 5

What should I do if my account is closed or suspended?

Accepted Answer

If your account has been suspended, email support@pojok.biz or reach out via live chat. Accounts are typically suspended temporarily for security reasons or suspected rule violations. The support team will explain the situation and let you know if any documents are required.

Question 6

What payment methods can I use to deposit at pojok?

Accepted Answer

Depositing on Pojok is easy with bKash, Nagad, Rocket, Upay, and bank transfer. Cryptocurrency is also supported. All methods are credited instantly.

Question 7

What are the minimum deposit and withdrawal amounts?

Accepted Answer

The minimum deposit at Pojok is ৳200 BDT and the minimum withdrawal is ৳500 BDT. Daily withdrawals of up to ৳100,000 BDT are allowed. Separate limits apply for High Roller accounts.

Question 8

How long does a withdrawal take?

Accepted Answer

Withdrawals to bKash, Nagad, and Rocket typically arrive within 15–30 minutes. Bank transfers may take 1–2 business days. If your KYC is not yet complete, your first withdrawal may take longer to process.

Question 9

My balance hasn't updated after a deposit — what should I do?

Accepted Answer

If your balance hasn't appeared within 30 minutes of depositing, contact support@pojok.biz with a screenshot of the payment and your transaction ID. Our team will resolve the issue as quickly as possible.

Question 10

Are there any fees for withdrawals?

Accepted Answer

Pojok does not charge any processing fees on withdrawals. However, your payment provider may apply their own fees. For bank transfers, the bank's standard charges may also apply.

Question 11

What sports and events can I bet on at pojok?

Accepted Answer

Pojok offers betting on over 30 sports including cricket, football, tennis, basketball, hockey, volleyball, and esports. All Bangladesh national team matches, plus major tournaments like the IPL, BPL, and World Cup, are covered. For full details, Sports Page See here.

Question 12

What is live betting and how does it work?

Accepted Answer

Live betting means placing bets in real time while a match is in progress. On pojok's live betting feature, odds update every moment. Reading the flow of the game and betting at the right time increases your chances of winning. To learn more strategies, Betting Tips See here.

Question 13

Can I cancel a bet after placing it?

Accepted Answer

Once a bet is confirmed, it generally cannot be cancelled. However, a cash-out feature is available on certain markets, allowing you to lock in a return before the match ends. If an event is cancelled, your full stake will be refunded.

Question 14

How do I read the odds?

Accepted Answer

pojok uses decimal odds. For example, odds of 2.50 mean that a ৳100 bet returns ৳250 if you win (including your original stake). The higher the odds, the lower the probability of winning — but the bigger the reward. For detailed strategy, Analysis Page See here.

Question 15

What are the minimum and maximum bet amounts?

Accepted Answer

The minimum bet at pojok starts from ৳10. Maximum bet limits vary depending on the market and event — major matches generally have higher limits. Separate offers are available for high roller bettors — High Roller Page See here.

Question 16

What bonuses do new members get at Pojok?

Accepted Answer

New members receive an attractive welcome bonus on their first deposit. There's also a free bet available right after registration. Bonus amounts and terms may change from time to time. To see the latest offers, Registration Page See here.

Question 17

What is a wagering requirement?

Accepted Answer

Wagering requirement means you need to place bets a certain number of times before withdrawing your bonus. For example, a 5x wagering requirement on a ৳100 bonus means you must place a total of ৳500 in bets. Each bonus has its own specific terms, which are listed on the offer page.

Question 18

Where can I find a voucher code and how do I use it?

Accepted Answer

pojok's official Voucher Page Active codes are available there. Enter the code in the designated field when making a deposit or placing a bet. The code will automatically add the bonus to your account. Each code can only be used once.

Question 19

How does the cashback offer work?

Accepted Answer

pojok's cashback offer returns a percentage of your total bets placed within a set period. For example, a weekly 10% cashback means you get back 10% of whatever you lost that week. Cashback is credited directly to your wallet.

Question 20

Does pojok share my personal information with third parties?

Accepted Answer

No. Pojok never sells your personal information to third parties. Your data is used solely for payment processing and legal compliance purposes. For more details, Privacy Policy Read.

Question 21

How do I enable Two-Step Verification (2FA)?

Accepted Answer

Log in to your account, go to Settings, and enable the "Two-Step Verification" option under the "Security" section. You can use Google Authenticator or SMS OTP. With 2FA active, no one can access your account even if they know your password.

Question 22

What should I do if I notice suspicious login activity on my account?

Accepted Answer

Change your password immediately and notify us at support@pojok.biz. You can review your login history in your account settings. If anything looks suspicious, request a temporary account lock. pojok will never ask for your password via email or SMS.

Question 23

Where can I get the Pojok app?

Accepted Answer

Download the Pojok app directly from our Download Page is available for download. Download and install the Android APK file. iOS users can access the site through their mobile browser. Do not download from any third-party sites.

Question 24

The APK won't install on my Android — what should I do?

Accepted Answer

Go to your phone's settings and enable "Unknown Sources" or "Install Unknown Apps". Then try installing the APK again. On Android 8 and above, you'll need to grant permission to a specific browser. If the issue persists, on the Download Page a detailed guide is available.

Question 25

The site isn't loading or is running slowly — how do I fix this?

Accepted Answer

Start by clearing your browser cache and cookies. Check your internet connection, then try a different browser such as Chrome or Firefox. If you're using a VPN, try disabling it. If the problem persists, reach out to our support team — we'll get it sorted quickly.

Question 26

Do I need extra software to watch live streaming?

Accepted Answer

No, Pojok's live streaming works directly in your browser or app — no additional software needed. For the best experience, a minimum internet speed of 4 Mbps is recommended. You'll need an active balance or an ongoing bet in your account to access live streams.

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