Pojok's Privacy Policy — Your Data, Our Responsibility

Welcome to Pojok. We believe that the foundation of a trustworthy betting platform goes beyond great odds or fast payouts — it's about treating user privacy with complete respect. This Privacy Policy explains how Pojok collects, stores, and uses your personal information.

This policy applies to the Pojok website (pojok.biz), mobile app, and all related services. By using Pojok, you are considered to have agreed to this Privacy Policy. Please read it carefully in full.

Pojok's Privacy Policy is built in compliance with international data protection law (GDPR) and applicable local regulations. We handle your data with the utmost care and never sell it to third parties.

Pojok only collects information that is necessary to provide its services. Collecting unnecessary or excessive data goes against our policy. Full details are provided below:

Personal Identity Information

• Name & Date of Birth: Your full name and date of birth are collected at registration for age verification and KYC purposes.
• Email Address: Used for account communications, password resets, and important notifications.
• Mobile number: For OTP verification and two-factor authentication.
• Address: For KYC verification and fulfilling legal requirements.
• National ID / Passport: To verify your identity during the withdrawal process.

Financial information

• Payment Method: bKash, Nagad, or bank account number (partially masked).
• Transaction History: Records of deposits, withdrawals, and betting activity.

Technical Information

• IP Address: For security verification and geolocation confirmation.
• Device information: Device type, operating system, and browser information.
• Cookies & Log Data: Browsing patterns and session data.

Pojok uses your data only for specific, defined purposes. No information is used unnecessarily. The key use cases are outlined below:

• Account Management: Your information is needed to create, verify, and secure your account. Contact details are used for login, password resets, and security alerts.
• Transaction Processing: Payment information is required to process deposits and withdrawals. A record of every transaction is maintained for security purposes.
• Legal Compliance: KYC information is used to meet government and regulatory requirements. Transaction data is reviewed as part of our Anti-Money Laundering (AML) process.
• Customer Support: Our support team may access your account information to resolve complaints or queries. They are only permitted to view data that is strictly necessary.
• Fraud Prevention: Suspicious activity is detected by analysing IP addresses, device information, and behavioural patterns.
• Personalized Experience: Relevant promotions may be shown based on your preferred sports or betting patterns — though this is entirely optional.

Pojok's core principle is simple — your data belongs to you. We do not generally share your personal information with third parties. However, in certain limited circumstances, some information may need to be shared:

• Payment Processor: To process deposits and withdrawals, necessary transaction information is shared with partners such as bKash, Nagad, or banking partners. These partners are also bound by confidentiality agreements.
• Legal Obligation: Information may be disclosed in response to court orders, government agency requests, or legal investigations. In such cases, only the minimum necessary data is provided.
• Security Partners: We work with specialized firms for fraud detection and cybersecurity — only behavioral pattern data is shared, never personal information.
• Business transfer: If Pojok changes ownership in the future, members will be notified in advance and the protection of their data will be ensured.

Pojok uses cookies on its website. A cookie is a small data file stored in your browser that helps enhance your experience. Pojok uses three types of cookies:

1. Essential Cookies

These cookies are essential for the website to function properly. They are required to maintain login sessions, store security tokens, and retain your bet slip. There is no option to disable these cookies.

2. Performance Cookies

These cookies help us understand how well the website is performing — including page load times, error reports, and user navigation patterns.

3. Preference Cookies

These cookies remember your language preference, timezone, and personal settings. They are entirely optional.

Pojok uses industry-leading technology to protect your information. Here's a detailed breakdown of the security measures we have in place — not just in words, but in practice:

• TLS/SSL Encryption: All data exchanged between Pojok's servers and your browser is protected with 256-bit TLS encryption, making it completely unreadable to any third party.
• Data Encryption: Passwords are never stored in plain text — bcrypt hashing is used instead. Payment information is also stored in encrypted form.
• Firewall & DDoS Protection: Our servers are secured with advanced firewall protection and DDoS mitigation systems.
• Regular security audits: Third-party security experts regularly audit Pojok's systems and identify vulnerabilities.
• Access controls: Only authorized personnel can access specific data. All access is logged.
• 24/7 security monitoring: Automated systems and security experts monitor suspicious activity around the clock.

Under Pojok's privacy policy, you have full control over your own data. Each of your rights is explained below:

To exercise these rights support@pojok.bizEmail us and we'll respond within 72 hours and complete your request within 30 days.

Pojok does not retain your data indefinitely. A specific retention period is defined for each type of information:

Once the designated retention period ends, data is securely deleted or anonymized.

Pojok strictly prohibits participation by anyone under the age of 18. We never knowingly collect or store personal information from minors.

• Date of birth verification is mandatory at the time of registration.
• In cases of doubt, additional age verification documents may be requested.
• Any account identified as belonging to a minor is immediately suspended and all associated data is permanently deleted.
• If parents have concerns support@pojok.bizto let us know.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch. Pojok's data protection team is always here to help.

This Privacy Policy may be updated from time to time. For any significant changes, you'll be notified at your registered email address, and the update date will be shown at the top of the page.